The error message “We couldn’t connect to Instagram. Make sure you’re connected to the internet and try again” is a popular error message that arises due to network connection problems.
There are other reasons though such as a corrupt app, system cache problems, and more. The error can be shown when trying to log into your Instagram account or can be in other scenarios as well.
Sometimes you can end up with an error message like “An unknown network error has occurred” or something related to internet connectivity problems. Whatever it is interrupting your Internet connection such as network configuration settings and app settings, they have to be addressed in order to fix this network error on your device.
In this post we’ll talk about fixing this error on your device and also some tips to help you avoid the error from showing on your device again.
What Are The Possible Causes
We’ll start with the causes of the “We Couldn’t Connect to Instagram. Make Sure You’re Connected to the Internet and Try Again” error on Instagram and then share effective troubleshoots for fixing the problem.
Poor network connection
As you can clearly see from the message, it says “Make sure you’re connected to the internet”, some hint has been given to you showing that there is a connection problem.
It doesn’t always have to be an internet problem, but in most cases, it’s the cause. It’s possible that you’re connected but there are no signals or it’s just that your device settings are blocking the transmission of data and hence lead to this error.
You might have started working smoothly with your network but you should understand that the network can be interrupted at any given instant to start blocking your online connections.
If you’re using mobile data, your subscription can be exhausting without realizing it, and even though your device shows that you’re connected, you realize that you can’t load any app or website until you renew your data subscription.
Whatever it is that’s causing problems to your network it has to be fixed before you can fix this error.
The cache is stored resources that will help reduce loading times and also improve the overall performance of the app.
When the wrong data is stored which can happen for various reasons, the cache can interfere with app activities thereby preventing it from performing its tasks such as preventing it to connect online and download data.
The cache files can also become corrupted to end up causing unexpected errors within your Instagram app. There is a phone cache and there is an app cache, they need to be cleared from time to time if you want to ensure the smooth usage of your apps.
Emptying the cache folder will help resolve the error “We Couldn’t Connect to Instagram. Make Sure You’re Connected to the Internet and Try Again” on Instagram.
Presence of malware on your device
Malware and virus can cause every problem on your device, nothing will work effectively if your device OS is infected with malware and virus.
Your phone will run slowly and phone settings will be altered unknowingly to end up stopping a lot of programs and also cause apps to crash or even the entire operating system to crash.
It’s important to make sure that you have a security app installed on your device to avoid getting infected with Malware and virus.
Provided you’re getting connected online and you’re receiving files from other devices, viruses and malware will try to infect your device. You need to scan your device for malware on a regular basis to ensure no harmful file or program is hiding.
Wrong APN Settings
The right APN configuration settings are needed before you’re able to connect online. If the wrong APN configuration is set, you’ll end up with slow internet which will cause network errors on various websites.
If you’ve made changes to APN or there are apps that made APN changes, you’ll have to undo those changes, or you can just restore APN settings to default.
It can happen that data stored by the Instagram app gets corrupted. Every app out there stores data on your phone. These data contain information like login credentials, app activities, and so on.
When this data is corrupt, the information stored will be changed, your login credentials can be changed and there is no way you can log in successfully on the app.
When app data gets corrupt, the best way to fix the problem is by emptying the data folder, whenever you launch the app, new data files will be stored that are clean.
Instagram app files are corrupt
The app files should not be altered in any way, but if it happens that they’re corrupt, the Instagram app can no longer function well. Almost every task it executes won’t be performed well.
Once app files are corrupt or infected with malware, you’ll have to reinstall the Instagram app, and when removing the app you have to clear all data. If you fail to clear data even after reinstalling the app, you’ll end up with technical problems.
These are some of the known causes of the We Couldn’t Connect to Instagram. Make Sure You’re Connected to the Internet and Try Again error on Instagram.
There are still other possible causes like server problems, app conflicts, and so on. Let’s take a look at the possible fixes of this network error.
How To Fix We Couldn’t Connect To Instagram. Make Sure You’re Connected To The Internet And Try Again On Instagram
Start with restarting the app
Before you jump in and spend a lot of time trying to fix the error, why not start with a simple fix to restart the Instagram app.
Sometimes even minor technical problems can cause problems to the app thereby preventing the app from connecting online and by just restarting the app, you can fix the problem. Just restart your Instagram app and see if you can fix the error.
Restart your device
If restarting the app doesn’t work, you should proceed with restarting your device. Restarting the device you’re using can as well do wonders and help you fix the error “We Couldn’t Connect to Instagram.
Make Sure You’re Connected to the Internet and Try Again” fast without applying any lengthy fixes.
Terminate all apps and then switch off your device and restart, by restarting your device, all settings are refreshed including network settings and there is a chance of fixing this error that is preventing you from accessing your Instagram account.
Check internet connection
You can have an active network but then you’ll realize you can’t connect online, this has happened multiple times to our network. Restarting the modem or router can sometimes help fix the network problem.
The best way to find your connection status is by conducting a random search on your browser or visit any website and see if it can load quickly.
If it’s loading slowly or not loading at all, you have to fix your network either by switching to the next available network you have or by restarting your router or modem. Once you’re able to fix your network, you shouldn’t have any worries when using the Instagram app.
Fix Instagram app problems
If the app is corrupt especially when the app files are affected, it’s not possible for the app to work properly there are a few steps you can take if you want to fix the Instagram app. Let talk about them briefly;
Update the Instagram app
Installing updates can fix app problems such as bugs and other technical problems. To update the Instagram app, just head over to the app store and search for Instagram.
Once the app shows up and you click on it, you’ll be able to see the option “Update App”. If there are no updates, you’ll see the message “Installed”.
After updating the app you should check to see if you can sign in to your Instagram account without an error message.
Remove cache and app data
If updating the app doesn’t work, you should now clear the app cache and data. As mentioned previously when cache and app data are corrupt, the app can’t function properly.
In order to clear app data and cache, you should tap on “Settings” and click on “Apps” or “Application Manager”.
Whatever device you’re using, you just need to find the list of your app and select “Instagram”. Once you tap, you’ll see two options on the screen, namely; “Clear Cache” and “Clear Data”.
You should tap on each to clear the content of the folder. You now restart the Instagram app to check for the error.
When app files are corrupt, updating the app or clearing app data and cache might not be able to fix the app. In such a case, reinstalling the app is the only option you have now.
By reinstalling the Instagram app, you now have new setup files that are free from malware or virus, and rest assured you don’t have any technical problem to deal with within the app.
Just long tap on Instagram and select “Uninstall”, ensure app data has been cleared also. After that, you head over to the play store or app store to download and install Instagram again.
There can be a lot of junk files on your storage that are causing problems to your app or affecting your entire phone or tablet.
Clearing storage will help you get rid of unwanted files and junkies hiding for a long time, this will free up more space and allow your device to run fast.
You should start by clearing app storage, we’ve already mentioned app data and cache if there is another storage by the app you need to clear it.
To clear your phone storage it’s best to use a phone cleaner app that will analyze your device and clear files you don’t need.
These are files and apps you haven’t used for a long time, this shows they’re no longer useful, most cleaners will give you the option to select files and programs you don’t use but are consuming a lot of space on your device storage.
Reset app preference
By now you should get rid of any technical problem related to the Instagram app, if you’re however still not able to fix the “We Couldn’t Connect to Instagram.
Make Sure You’re Connected to the Internet and Try Again” error on Instagram, you’ll need to reset app preference. In order to reset “App Preference” settings, you should go to Settings, Application, Apps, and then tap the “Three dots” on the screen.
You’ll see the option “Reset App Preference”, tapping on this option will reset the app preference on your device.
Reset APN Settings
As stated in the causes, the wrong APN configuration settings can lead to internet connection problems. Resetting APN Settings will bring them back to the default settings your device came with.
To do that, you should tap on “Settings”, and select “Wireless & Network”, then you select “Mobile Network”. Choose “Access Point Names (APN)” and select “Reset to defaults”, after the reset, you should restart your phone and launch Instagram to see if you’re able to connect without any error display.
Ensure the date and time are correct
Most apps and website block connections when they detect you have the wrong date on your device. Once your device date isn’t set to automatic, your date can change in a way that it’s not synced to the current date.
So you need to check your device and ensure the date is set to “Automatic”, this way if you’re using a smartphone, the date will always be fixed by your mobile network operator.
You should go to “Settings” and select “Date and Time” and then enable “Automatic” date and time.
These are the best ways you can get rid of the “We Couldn’t Connect to Instagram. Make Sure You’re Connected to the Internet and Try Again error on Instagram, and we hope you’re able to get rid of this error on your device.
Thank you for reading and don’t forget to let us know how things work for you in the comments.