Videos are the most engaging content, not only on Instagram but on other social media platforms like Facebook.
When uploading a video on your Instagram account, the process might pause for a while, and you’ll receive the message “There was an issue importing your video, please try again”, or you’ll receive the message “Failed” next to the video you’re uploading.
That’s when you feel annoyed, especially when you’ve tried a couple of times to upload the video again and it’s still not processed.
Even worse, sometimes you don’t receive any message; the upload will just hang without showing any progress or error message.
When you see such error message, or you can’t seem to upload your Instagram video it means there is definitely a problem, and following some steps that will be shared in this article will help you rectify the problem.
First, you need you to need to know the major reasons why you can’t upload a video on your Instagram account, knowing them will help you point effective solutions why the video can’t be uploaded successfully to your account. Let’s take a look at these causes;
Three Major Reasons Why You Receive Error Message When Uploading A Video On Instagram
1. Poor Network Connection
This is so far one of the most popular reasons why your video uploads are paused. Sometimes from the beginning of the upload, the network signal is good, but along the way, your network can be interrupted, or you might completely get disconnected.
When you’re on mobile, you hardly receive any message telling you there is a problem with your internet connection.
Service providers also play their role when it comes to internet connectivity, you can be connected on a 4G network, and suddenly you’re downgraded to a slow 3G or in some worst-case 2G networks. When you face any of these situations, your video upload will definitely be interrupted either on Instagram or on YouTube.
2. The Video You’re Uploading Does Not Meet Instagram Standards.
This is the second major reason why you can’t upload a video on your Instagram account, and it’s the next thing you want to check after confirming your internet connection is intact.
Instagram doesn’t support all video formats out there. They have standard sizes, formats, video duration and other technical specifications you have to abide by.
Instagram, though, have done their best by accepting the most popular video phone record formats such as Mp4 and others.
What Are The Video Specifications Required By Instagram?
- The video should be in.Mp4 format using H.264 encoder and Audio should be in AAC audio codec.
- Frame rate standard is 30 frames per second, most users upload 60Fps which is not accepted, and hence there is an error during video upload.
- Accepted Bitrate is 3500 Kbps; you can upload video lower than that, but it shouldn’t exceed 3500kbps.
- Video file size shouldn’t exceed 50 megabytes at maximum, for faster upload, the video file size shouldn’t exceed 20 megabytes.
- Video length should be within the range of 3-60 seconds. Lower than 3 seconds or greater than 60 seconds will result in upload failure.
- Standard video resolution is 4:5 and should be 1080 pixel wide; you as well use pixels lower than that, even above 1080p might work but there would be loss of quality and will result in longer processing time which will increase the chances of getting errors during your upload.
If your video doesn’t meet any of these standards and specifications mentioned, you need to convert your video. There are a lot of video converters out there that will convert your videos to accepted formats on Instagram.
3. Your Account Is Blocked From Uploading Videos
You might not receive a message telling you that your account is blocked from uploading content, you’ll just end up trying to upload a video 100 times but can’t be uploaded, and you won’t receive a notice telling you why.
Sometimes you can be blocked from uploading videos on your Instagram account, and when that happens you won’t succeed in uploading any video, you’ll be receiving error messages, and no matter how hard you try to fix the problem you won’t be able to upload successfully.
There is video content that’s also not allowed on Instagram such a phonographic content, violent content or any video that violates their terms of service.
Common Reasons That Cause Your Account To Be Blocked From Uploading Videos Include;
- Mass following and un-following.
- Posting content frequently for a long time.
- Posting copyright content on your account, once a complaint is received, you’ll be banned.
- Repeatedly posting content that violates Instagram policy.
- So many complains on your account
If however, you believe you’re blocked from uploading the video on your account wrongfully, you can file an appeal to find out more as to why your account has been blocked and can defend your account actions.
So that’s it, some of the major reasons that cause error message during video upload, now we’ll look at How to fix Instagram video upload failure.
How To Fix Instagram Video Upload Failure In Seven Steps
1. Check And Fix Network Connection On Your Phone
You need to ensure that wifi settings are intact, and there is the need to refresh your network again.
You can do so by tapping Setting – Wifi and then OFF and ON the slide. This will refresh your network connection and can also view whether the signal strength is good or bad.
If the signal is strength is low, it’s not from your part; it’s your network provider. You’ll have to wait for a while for signal strength to come back to normal.
2. Update Your Instagram App
When your app is outdated, it might still work but will give you a headache during video upload.
You need to update your Instagram app to the latest version to ensure smooth operation.
You can check for the update by visiting; Play Store – My apps and game, then select the Instagram app.
3. Restart Your Phone
Once you’ve checked all the steps above and are intact, next thing you want to do is to restart your phone.
This will close all background apps that might be interfering with your Instagram app and will refresh the settings of your phone.
Once your phone restarts, you should open your Instagram app again and try uploading the video again.
Note that you need to close all apps before restarting the phone, as you already know, some apps might still remain open even after restarting the phone.
4. Make Sure Your Phone Battery Isn’t Low
If your battery is low, it can lead to failure in your video upload. This is because video upload consumes a significant amount of energy.
If your battery power is low, make sure you connect to a power source when uploading a video on your Instagram account.
5. Remove Data And Cache For The Instagram App
A lot of caches can interrupt with Instagram activities and hence will result in the app not able to upload your videos.
Clear all app data and cache from settings; this can be done via > setting – apps – Instagram – clear cache.
This will delete all data stored on the Instagram app, and you’ll need to log in again when you open the app.
You have to be careful though on this method. You need to back up your data.
Some people worry a lot on their Instagram data and yet forget to backup their data before deleting.
If you’re an Android user, you can always use backup apps from Play store for backing up your data with a few clicks, and without technicalities, one of such tools is Android Data recovery. This app restores any deleted data in any app with ease even if the data is lost accidentally.
6. Re-Install The App
This is the next step, most people don’t want to delete their app, but if you can’t still upload a video after following the steps we’ve outlined, you need to uninstall the app from your phone, then download and install your Instagram again.
Just deleting the app icon on your home screen isn’t going to delete the app, you need to go to > setting – apps – Instagram and click uninstall.
You then go back to Play store and download the app again, don’t install again using the old files used to install the previous version, chances are it’s already outdated.
7. Re-Edit Your Video
After following all the above steps and you’re still receiving the error message, there is definitely something wrong with your video file.
If your video is 60, you should consider cutting it down to 59 seconds, of course, 60 seconds is the maximum limit, and it’s still accepted, but there are extra Milli-seconds which might be causing upload error, also as we’ve mentioned earlier make sure it’s not less than 3 seconds.
It’s so disappointing to login to your Instagram account with your video that took some time to create and edit but just to find out you can’t upload your video. By following steps outlined in this article, you’ll be able to fix the problem of video upload error on Instagram.
If you’ve tried everything outlined here still can’t upload videos, then you need to confirm and see if your account hasn’t been blocked. If you believe your account doesn’t have any limitations you need to contact Instagram support to see if they can provide more information regarding the error you’re receiving.
I hope you find this article helpful and please do let us know if you have more opinions in the comment section below.